Tenant engagement module

Empower tenants and optimize your manual workflows

Empowering tenants to seamlessly create and distribute content to connect to customers and reach their most important business objectives such as visits, loyalty and and sales. Motivational reporting, continuous training and personalized engagement drivers ensure growing results and continuous progression.

Emplate Shop Services

How to achive the best possivble tenant engagement

Everything you need to keep your tenants committed

The Mall Engagement Platform enables your tenants to easily connect with mall customers and comes with meticulously designed onboarding and training processes, a growing Shop Academy for constant tenant improvement and built-in features to increase tenant engagement like push reminders, integrated support and motivational effects reporting. Simply empowering your tenants to easily reach customers with Emplate Shop will have your shops participating in mall-wide marketing activities in no time.

Tenant onboarding

Tenant training

Shop Academy

Personlized tenant reminders

Monthly effect reports

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Emplate shop

Save time and kill manual workflows for your tenants

Encouraging tenants to create and distribute content to customers in a personalized and meaningful way.

Emplate Shop is available for app and web and enables tenants to seamlessly upload, edit and monitor posts for your mall app and website.

EMPOWER AND ENGAGE YOUR TENANTS

Top features

Easy post creation

In less than 2 minutes tenants can create a post for your mall app and website which will be distributed automatically or upon your approval

Live feedback

Monitor the impact of each uploaded post and instantly see amount of post impressions and influenced visits to the physical mall

Individual reminders

Tenants set weekly reminders that fit their workflows, and will automatically be encouraged to upload posts in cases of inactivity.

Support from experts

Tenants can reach out to the support team without any involvement from the mall.

Monthly reports

Your tenants receive monthly reports with performance and effects and tips for improvements

Onboarding flows

When tenants get access to Emplate Shop for app and web they enroll in a training-flow that will guide them towards success

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Shop services and resources

Tenant engagement services

Engaging your tenants calls for more than great software or a seamless experience in a tenant tool. That’s why you and your tenants can access the services and resources needed to succesfully launch and run your new digital platform.

Services and ressources

Making sure your tenants are engaged

The right onboarding

Prior to launch, all of your tenants will receive essential onboarding and guidance to start using the tool

Engagement drivers

Automated and personlized email flows for onboarding, training, engaging or reactivating tenants.

Shop Academy

Tenants can browse the exclusive Emplate Shop Academy to learn how to make the most of Emplate Shop from guides and best-use cases from likeminded tenants in malls around the world.

Monthly reports

Monthly reports summarize results and motivate tenants to stay engaged and keep increasing their impact.

Tenant engagement data

In the Management System, mall management can monitor and review tenant engagement - mall-wide or individually.

Domain knowledge

Your Customer Success Manager will provide key insights and share experiences from other malls if you experience challenges

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Articles, we recommend

Case studies

How to succesfully launch a mall app

The Danish shopping center Rosengårdcentret, which is part of ECE, had a record breaking launch of their app. In this case study, we dive into the implementation process and how Rosengårdcentret managed to get such impressive results.

Case studies

How malls customize consumer apps

A mall’s identity is based on all the different people who work there, the shop that resides within it and the customers who visit. We will have a look at how different mall's have customized their home tab to fit them and their needs just right.

Case studies

Video interview with Mall Manager, Casper B. Andersen

We asked mall manager, Casper Bach Andersen, about how the mall sped up their digital journey and why they chose to extend the brick and mortar-mall with digital touchpoints, superb customer experiences and automated content collection and distribution. Here's what he said.

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