The Shopping Center Loyalty Platform consists of a Loyalty App, a CMS, and optionally a tool to engage your tenants. Using these tools, you can build and maintain a database of loyal customers.
Fill your custom branded Loyalty App with relevant content including rewards, games, and offers to motivate user to visit your shopping center.
Decide when and how to reward your most loyal customers.
Closely follow the customer journey. Track content views, center visits, reward redemptions and general customer behavior across months and years.
Learn what engages customers and motivates them to visit.
Use push notifications to stay top of mind. Leverage your existing database of loyalty program users to retarget them across other channels such as social media and email.
Learn more about the Loyalty App and it's features. See how you can use the CMS to generate content and analyze data.
An intuitive Management System to monitor and manage every aspect of the Mall Engagement Platform. Packed with efficient digital tools to engage your customers and tenants, extensive analytics, monthly reports and recommendations and an exclusive Knowledge Hub with inspiration and guides from malls around the world to keep improving your results over time.
Browse, edit, delete and approve posts - whether they’re expired, active or upcoming. Upload posts on behalf of mall management or any shop in your mall and use videos, quizzes, CTA’s or coupons to grab customer attention.
Monitor effects and evaluate your results. Live analytics include the most important measurements like influenced mall visits, monthly active users and many more.
Manage rewards in your loyalty program from the prize editor with plenty of custom limitations and category segmentations for multiple use cases.
Send effective push messages to the customers that downloaded your mall app.
Create categories so tenants can easily associate content with a relevant category. Utilize the organized content on your mall website or consumer app.
Manage users with access to Emplate Shop, and edit the approval settings for individual stores
With the collective knowledge and experience gathered from all users of The Mall Engagement Platform, you and your tenants will be setting new records over and over again. The Knowledge Hub is continually growing with new case-studies, guides and how-to’s on how to achieve the best results.
Extensive live analytics empowers you to investigate potentials and assess the value you’re creating on your own - while monthly reports and quarterly data-driven summaries will guide you towards the very best results with actionable tips and tricks on how to get there.
Compile and monitor marketing effects, user retention and activity as well as shop performance directly from your personal dashboard
Easily digest the highlights and summaries of your most important performance metrics in reports shared with you on a monthly basis
Never lose touch with your dedicated Customer Success Manager. Together you’ll review your past efforts, and plan for the future on a foundation of data
KPI’s include influenced mall visits, active users, views and interactions, profile retention, tenant engagement and many more.
No worries - combined dashboards for multiple malls or even custom dashboards are available upon request.
Export customer data and utilize your insights in other marketing systems such as CRM’s or marketing systems.
With The Mall Engagement Platform, you’ll have tools and resources to achieve astonishing results at your fingertips.
Customer Success Management will monitor your launch closely and continuously help you get the most of the platform - and you’ll always stay in touch with the Emplate team.
Loyalty programs are often under-utilized by the shopping center industry. We have a closer look at some of the different use cases for loyalty programs, and consider how shopping centers can utilize loyalty programs to achieve amazing results.